Terms of Use

Last updated: July 7, 2026

Welcome to My Glow Up ("the App," "we," "us," or "our"). These Terms of Use ("Terms") are a legal agreement between you and Ingrid Victória Santos Borges, who operates the My Glow Up application, based in Montes Claros, Minas Gerais, Brazil.

By downloading, accessing, or using the App, you agree to these Terms and to our [Privacy Policy]. If you do not agree, please do not use the App.

1. Who can use the App

You must be at least 16 years old to use My Glow Up. By using the App, you confirm that you are 16 or older. If you are not, please do not use the App.

2. Your account

When you first open the App, we create a basic account for you so your data and progress can be saved. You do not need to provide an email or name to use the App. You are responsible for the activity that happens through your account and for keeping your device secure.

3. What the App does

My Glow Up lets you upload a photo of your face and receive AI-generated analyses and suggestions, which may include a color analysis, a "glow-up" image and guide, and a facial analysis. These results are generated by artificial intelligence based on the photo and information you provide.

We may change, add, or remove features of the App at any time.

4. Your photo and content

To use the core features, you upload a photo of your face. You keep ownership of your photo. By uploading it, you give us permission to process it as described in our [Privacy Policy] — including sending it to our AI service providers — solely to generate your results and operate the App. We ask for your explicit consent before processing your photo.

You are responsible for the content you upload. You agree not to upload photos of other people without their permission, or any content that is illegal, infringing, or that you do not have the right to use.

5. Subscriptions and payments

Some features of the App require a paid subscription. Please read this section carefully.

(a) Auto-renewable subscriptions. Subscriptions are sold as auto-renewable subscriptions, billed through your Apple App Store or Google Play account. Payment is charged to that account at confirmation of purchase.

(b) Price. The price that applies to you is the one displayed in the App at the time of your purchase. Prices may vary by country, currency, and platform, and may be presented together with a limited-time promotional price. The price shown to you at checkout is what governs your purchase.

(c) Automatic renewal. Your subscription automatically renews for the same period unless you cancel it. Your account is charged for renewal within 24 hours before the end of the current period, unless you have cancelled beforehand.

(d) Cancellation. You can cancel at any time in your subscription settings in the App Store or Google Play. Cancellation takes effect at the end of the current billing period — you keep access until then, and you are not charged again after that.

(e) Refunds. Purchases are processed by Apple or Google. Any refunds are handled by them, according to their policies. We do not directly process payments or refunds.

(f) Price changes. If we change the price of a subscription, we will communicate the change in accordance with the applicable App Store or Google Play rules. You will have the opportunity to cancel before a price change takes effect.

(g) What each plan includes. Each subscription plan includes a set number of analyses ("scans") per period, as shown on the purchase screen at the time you subscribe. Your plan's limits are described there.

Managing your subscription. You manage and cancel your subscription directly in the App Store or Google Play. Note that deleting your account in the App does not cancel your subscription — you must cancel it in the store.

6. Important disclaimer — not professional advice

My Glow Up is for informational, aesthetic, and entertainment purposes only.

The analyses, suggestions, and content the App provides are generated by artificial intelligence and may be inaccurate, incomplete, or not suited to you. They are not:

• Medical, dermatological, or health advice;
• A diagnosis or treatment of any condition;
• Professional beauty, cosmetic, or styling advice from a licensed professional.

You should not rely on the App's results as a substitute for advice from a qualified professional. Always use your own judgment, and consult a doctor, dermatologist, or other qualified professional for any concern about your skin, appearance, or health. You use the App and its results at your own discretion and risk.

7. Acceptable use

You agree to use the App only for lawful purposes and in line with these Terms. You agree not to:

• Use the App in any way that breaks the law or infringes others' rights;
• Upload content you do not have the right to upload;
• Attempt to reverse engineer, copy, resell, or exploit the App or its underlying services;
• Interfere with or disrupt the App, its security, or its infrastructure;
• Use the App to build or train a competing product or service.

We may suspend or terminate your access if you violate these Terms.

8. Intellectual property

The App, its design, features, and content we provide (excluding your own photo and content) are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, personal, non-transferable, non-exclusive license to use the App for your own personal use, subject to these Terms. You may not copy, modify, distribute, or create derivative works from the App except as allowed by law.

9. The App is provided "as is"

We provide the App with reasonable care, but to the fullest extent permitted by law, the App is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not guarantee that the App will be uninterrupted, error-free, or that its results will be accurate or meet your expectations.

Nothing in these Terms limits any rights you have under mandatory consumer-protection laws that cannot be excluded, including Brazil's Consumer Protection Code (CDC).

10. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of (or inability to use) the App or its results.

This section does not exclude or limit our liability where it cannot be excluded under applicable law, including for matters that cannot be limited under the CDC or other mandatory consumer-protection rules.

11. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice in the App. Your continued use of the App after changes take effect means you accept the updated Terms.

12. Termination

You may stop using the App and delete your account at any time (Settings → Delete Account). We may suspend or terminate your access to the App if you violate these Terms or if we discontinue the App. Sections that by their nature should survive termination (such as disclaimers, limitation of liability, and governing law) will continue to apply.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. Any dispute arising from these Terms or your use of the App will be subject to the courts of the district of Montes Claros, State of Minas Gerais, Brazil, without prejudice to any mandatory rights you have to bring a claim in the courts of your own place of residence under applicable consumer-protection law.

14. Contact

If you have questions about these Terms, contact us at:

Ingrid Victória Santos Borges Montes Claros, Minas Gerais, Brazil Email: admin@z21.com.br

15. Apple App Store — additional terms

If you downloaded the App from the Apple App Store, the following also applies:

• These Terms are between you and Ingrid Victória Santos Borges only, not with Apple. Apple is not responsible for the App or its content.
• Apple has no obligation to provide any maintenance or support for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
• Apple is not responsible for addressing any claims relating to the App, including product-liability, legal or regulatory compliance, or consumer-protection claims.
• Apple is not responsible for any third-party claim that the App or your use of it infringes intellectual property rights.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

(For the Google Play Store, your use is also subject to the Google Play Terms of Service.)